Frequently Asked Questions
What makes the SilverProtect™ Cloth so effective?
The secret lies in our impregnation formula . Unlike standard cloths, SilverProtect is saturated with a microfine, non-toxic, dry-action polishing agent . This agent works instantly to dissolve silver sulfide (tarnish) and simultaneously deposits a protective micro-layer that delays future oxidation. It's cleaning and protection in one step.
Does the cloth scratch delicate jewelry or gemstones?
Absolutely not. SilverProtect is made of high-density, non-abrasive cotton microfiber . Its softness is guaranteed safe for even the most delicate surfaces: sterling silver, white gold, platinum, and even watches with crystals. It leaves no residue, only a mirror-like shine.
Can I wash my SilverProtect™ Cloth if it turns black?
No, never wash it. The cloth turning black is a sign that the polishing agent is working and has trapped the tarnish. If you wash it, you'll remove the impregnated formula and it will lose its effectiveness. Its cleaning power lasts for months and dozens of uses.
What metals can I clean with the cloth?
SilverProtect is optimized for silver (solid and plated) and gold (yellow, white, rose) . It also works very well on platinum and costume jewelry. We also recommend it for watches and phone screens (to remove fingerprints).
How long will it take to receive my SilverProtect™ order?
- Processing time: 24 to 48 hours.
- Estimated Delivery Time: 8 to 20 working days (with tracking number provided).
We always strive to deliver as quickly as possible. Your patience is rewarded with a superior quality product at a fair price.
Do you offer a guarantee or returns?
Our Commitment: Yes, of course. We offer a 30-day 100% Satisfaction or Money Back Guarantee . If the polishing cloth doesn't restore the promised shine to your jewelry, contact our customer support, and we'll process a quick, hassle-free refund (subject to our Terms and Conditions).
How can I track my package?
As soon as your order is shipped (within 48 hours), you will receive a confirmation email containing your unique tracking number . You can track your package in real time directly on our dedicated tracking page.
Why is the pack of 30 cloths so much more advantageous?
Purchasing our "Protection Pack (x30)" allows you to get a significantly lower unit price. It's the ideal offer for families, collectors, or professionals. By buying in bulk, we reduce our logistics costs and pass those savings directly on to you.